JORDAN SIMPSON_

Service Coordinator

• Working in the electronic test equipment and measuring equipment distribution industry,helping customers with all their Test Equipment repair and calibration requirements.
• Act as first point of contact for all incoming technical service inquiries, triaging issues via phone and email with a focus on efficient response time and accurate resolution.
• Collaborated with internal technicians and external vendors to investigate, diagnose, and remediate equipment issues, demonstrating strong analytical and problem-solving skills
• Coordinated service requests and repair bookings with precision, ensuring efficient case handling and timely escalation.
• Maintained detailed records of service interactions and repair quotations, translating complex technical information into clear, actionable communication for customers and stakeholders.
• Partnered closely with service technicians, sales staff, and accounting teams to streamline workflows, showcasing cross-functional collaboration akin to working with IT, compliance, and security teams.
• Utilized a detail-oriented approach to identify potential inefficiencies and issues in the repair workflow.

Assistant Branch Rental Manager

• Managed a flagship branch with a 250+ car fleet, by overseeing daily operations, conducting rigorous vehicle inspections, and scheduling preventive maintenance.
• Develop, plan and actively participate in Branch sales and marketing efforts to drive business growth and reduce costs. Showcasing analytical thinking and proactive problem-solving applicable to identifying and mitigating security risks.
• Resolve escalated customer issues at the counter or over the phone. Received superior customer service satisfaction scores above 90% throughout fiscal year 2021.
• Monitor and inspect fleet for damage daily and ensure regular service and maintenance of vehicles.
• Manage branch receivables, collect difficult accounts receivables, prepare write-offs for non collectible accounts, and recommend customer accounts for referral to collection.
• Review and analyze reports daily, financial statements and monthly billing.

Accelerated Cybersecurity Training Program (CLIC)

Seven month accelearated program of 2 SANS Institute courses: SANS SEC401 and SEC275. Additonal Cyber Range workshop on cybersecurity incident response and ransomware.

Bachelor of Business Administration

Concentrations in Marketing and Management. Focused on strategic analysis, risk-aware decision making, and streamlined operations.

SC-200: Security Operations Analyst Associate

SEC401: GIAC Security Essentials Certification (GSEC)

Certified Support Technician Cybersecurity (CCST Cybersecurity)

SEC275: GIAC Foundational Cybersecurity Technologies (GFACT) certification